Question 1

Are you a government website?

Accepted Answer

No. Online Visas is a private visa assistance service. We are not affiliated with, endorsed by, or part of any government. We help travelers prepare, verify, and submit visa applications according to official requirements, but the final decision always belongs to the government authority.

Question 2

What exactly do you do?

Accepted Answer

We help you prepare and review your application, submit documents when possible, track progress, and offer 24/7 support via chat, WhatsApp, and email.

Question 3

For which countries can you assist?

Accepted Answer

We support most destinations that offer eVisas, ETAs, or online travel authorizations. Availability depends on your citizenship, destination, and purpose of travel.

Question 4

How long does it take to get my visa?

Accepted Answer

The processing time displayed on our website is an estimate based on previous applications and government guidelines. Delays may occur due to government workload, holidays, or additional document checks — but we always keep you updated.

Question 5

Can you guarantee visa approval?

Accepted Answer

No one can guarantee visa approval — only the government decides. Our service ensures your application is accurate, complete, and submitted correctly, significantly reducing the risk of delays or rejections.

Question 6

How can I track my application?

Accepted Answer

You can monitor your visa progress directly through your secure account dashboard, and you'll also receive email and WhatsApp notifications at every step.

Question 7

What documents are required?

Accepted Answer

Typically: a passport, photo, travel proof (flight or hotel booking), and any other supporting documents (invitations, insurance, proof of funds, etc.). Our system guides you step-by-step through what's needed for your destination.

Question 8

How long must my passport be valid?

Accepted Answer

Usually at least six months beyond your planned entry date, with one or more blank pages. However, each country's rules vary — we'll confirm for your case.

Question 9

What if I made a mistake in my form?

Accepted Answer

Contact us immediately via chat. If the application hasn't yet been submitted, we can correct it quickly. Once it's been sent to the authority, corrections depend on that country's regulations.

Question 10

How are your fees structured?

Accepted Answer

Our pricing generally includes two parts: Government fee (paid to the embassy or immigration authority) and Online Visas service fee (for application review, submission, and 24/7 support).

Question 11

Which payment methods do you accept?

Accepted Answer

We accept major credit/debit cards and other secure local payment options shown at checkout. All payments are processed via PCI-DSS compliant providers.

Question 12

Can I get an invoice?

Accepted Answer

Yes. You can download it directly from your account or request it by email (include company name and VAT if applicable).

Question 13

Can I cancel and get a refund?

Accepted Answer

Our Refund Policy applies. Government fees are non-refundable once paid. However, if we made an error, we will reprocess or refund accordingly.

Question 14

Do I have a right to withdraw (EU/EEA customers)?

Accepted Answer

Yes — under EU law, you have 14 days to withdraw from a digital contract. However, once you explicitly request that we start processing and we complete the service, you waive this right. If you cancel before completion, you may owe a proportional service fee for work already performed.

Question 15

Does the subscription include visa fees?

Accepted Answer

No, unless clearly stated. The subscription covers service benefits (priority processing, premium support, discounts), not government fees.

Question 16

How can I cancel my subscription?

Accepted Answer

You can cancel anytime using the always-available cancellation link in your account. Cancellations take effect at the end of the current billing cycle, and we always send renewal reminders before the next charge.

Question 17

Where is my data stored?

Accepted Answer

All data is hosted securely within the European Economic Area (EEA). If transferred outside the EEA, we use approved safeguards such as the EU's Standard Contractual Clauses (SCCs) or adequacy decisions.

Question 18

Do you share my personal data?

Accepted Answer

We only share what's necessary — for example, with government or embassy systems, payment providers, hosting and IT partners, and authorized entities operating on our behalf. We never sell or rent your data to third parties.

Question 19

How long do you keep my information?

Accepted Answer

We retain application data for up to 3 years and payment records for 7 years (for accounting and compliance).

Question 20

What are my GDPR rights?

Accepted Answer

You can request to: access, correct, or erase your data; restrict or object to certain processing; withdraw consent (for marketing); request data portability. To exercise any rights, email privacy@online-visas.com. If you believe your rights were violated, you can contact the Cyprus Data Protection Commissioner or your local EU authority.

Question 21

Are my documents encrypted?

Accepted Answer

Yes. All documents and transactions are protected by encryption in transit (TLS) and at rest, with limited internal access and activity logs.

Question 22

How can I reach you?

Accepted Answer

Our team is available 24/7 via chat, WhatsApp, and email. We respond as quickly as possible — urgent travel cases receive priority.

Question 23

Which languages do you support?

Accepted Answer

We provide support in English and French by default, with additional languages when available.

Question 24

Do you assist with accessibility?

Accepted Answer

Yes. We follow WCAG best practices and can assist with uploading or filling forms via guided support if needed.

Question 25

Do you offer business accounts?

Accepted Answer

Yes. Companies can manage multiple travelers, central billing, and custom reporting through a single interface. Contact us for a demo.

Question 26

Can we get a dedicated account manager?

Accepted Answer

Yes — available for business clients under a Service Level Agreement (SLA).

Question 27

What if I have a long layover or need a double-entry visa?

Accepted Answer

Our system will suggest the right visa type (single, double, or multiple entry) based on your itinerary and destination rules.

Question 28

Can you resubmit if my visa was denied?

Accepted Answer

Yes, where allowed. We'll review the rejection reason and prepare a stronger resubmission with any required adjustments.

Question 29

Can you book embassy appointments?

Accepted Answer

In some cases, yes. If not, we'll guide you through the process and provide all necessary documentation.

Question 30

Are you a law firm or immigration agency?

Accepted Answer

No. We provide administrative assistance, not legal representation. For legal advice, please consult a qualified immigration lawyer.

Question 31

Where can I read your legal policies?

Accepted Answer

Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, Subscription & Cancellation

FAQ — Online Visas

1. General

2. Process & Timelines

3. Documents & Eligibility

4. Pricing & Payments

5. Cancellations, Refunds & Withdrawal

6. Subscriptions

7. Data Protection & Privacy

8. Customer Support

9. Business & Group Travel

10. Special Situations

11. Legal & Compliance

In Short